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Frequently Asked Questions

Frequently Asked Questions

1- How can I have a copy of your product catalog?

Our comprehensive product catalog is found on our B2B Website. You can view our products along with their prices, special offers, and volume pricing in an organized manner; split by product category and subcategory.

2- What is B2B Login and how can I get access?

In order to access our B2B Website and view our Online Catalog, you need to login using your B2B Login credentials. If you are a current Aramco Imports client, you may request a login from your account manager or send a request to You can also sign up on our website and we will get back to you in 2 working days.

3- I have never purchased from Aramco Imports before, but I want to have a look at your catalog and might place an order. What should I do to be granted access?

In order to best serve our clients and protect their interests, we tend to manually process the sign up requests occurring on our B2B website. Therefore, once you sign up, please allow at least two working days to review your request. You may be asked to fill in a Customer Information form about your company, and a member of our team will contact you and grant you access.

4- I have a username and password, but I’m not able to login. What should I do?

If you are facing problems logging in, you may reset your password on the B2B website using the “Forgot your password?” link. Another option for this is to contact us by chatting with one of our operators or send us a request to reset your password to

5- I have chosen a list of items, and I would like to place an order. What should I do?

You need to submit your order on our B2B Website. Your account manager will be immediately notified and contact you to seal the deal and arrange delivery.

6- How can I get a list of the closeout items, Special offers and Latest Arrivals?

Once you log into our B2B Website, hover the cursor on top of “Special Deals” button. A drop down menu with links to our Latest Arrivals, Special Offers and Closeouts will be available for you to click on.

7- Do you have a physical showroom to come and view your items and place an order?

Our showroom is located at 6431 Bandini Boulevard, Commerce, California USA 90040. We are available from Monday till Friday between 8:30 am and 5:00 pm. However, to better serve you, It is always advisable to request a meeting with a salesman before visiting. You can request a meeting by calling (323) 837-0888.

8- We are a company located outside USA, and would like to place order. How can we arrange this?

For international orders, kindly call +1 (323) 837-0888 and you will be assigned to one of our international account managers, who will take care of your request.

9- I would like to purchase an item for my personal use. How can I place my order?

We would like to inform you that we are a Wholesale company and we do not sell directly to individuals. You can send us an email to mentioning your address and the item you are interested to purchase, and we will advise you where you can find your need.

10- I have purchased an Alpine Cuisine product, and I need a spare part for it. Where can I find it?

Kindly send us an email to, with an image of your product, and a brief explanation of the missing/ broken part. We will get back to you with all the details.

11- My question is not listed here and I need support. What should I do?

If the information found in the FAQ was not helpful for you, you are kindly requested to chat with one of our chat operators or send us an email to You can also call us on (323) 837-0888.